Experience

IT Experience

2 Years of Help Desk and Customer Support:

• Customer Facing/Customer support
• End-User Application Support (Microsoft, SaaS, in-house)
• End-User Device Management
• End-User Device Support
• End-User Network and VPN support
• End-User VOIP support
• Active Directory
• ClearPass
• Knowledge Base Maintenance

1 Year Network/Systems Operations Center:

• Active Directory
• Windows and Linux Admin
• SQL: Oracle, MySQL
• VMWare
• Docker, OKD, OS4
• Network Monitoring/Visibility, AKIPS
• Prometheus, Grafana
• Elk Stack
• Git, Gitlab, Bitbucket
• Knowledge Base Management

1 Year Data Center Engineering/Operations"

• Dell, UCS, Hyperfelx, SuperMicro, Oracle, NetApp: Hardware compute, networking, and storage support
• Cisco and Aruba Network Equipment and Appliances
• OS deployment (RHEL, ESXi, Windows Server)
• Fiber and Cat6
• DCIM (netTerrain)
• IPAM (infoblox)
• Ansible (including play creation and debugging)
• Ansible Tower
• Knowledge Base Management and Technical Documentation writing.

Management and Behavioral Health Experience

• 20 Years of professional managerial and leadership.
• 20 Years of professional behavioral Health.
• 20 Year of program design and implementation.
• 20 Years of programmatic review documentation.
• 20 Years of professional trainer.

I like to do stuff!